a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; 

b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

What is the meaning of ISO 17024:2012?

ISO/IEC 17024:2012 contains principles and requirements for a body certifying persons against specific requirements, and includes the development and maintenance of a certification scheme for persons.

The nature and complexity of the IT industry/Agile Industry has created hundreds of training courses and qualifications over the years. Many are vendor-specific and – in terms of training staff to configure and operate these products – provide a perfectly adequate demonstration of knowledge and skills. They are, however, often linked to the purchase of products and, as such, are subject to the commercial bias of a very competitive IT marketplace.

ISO 17024:2012 – recognized by employers worldwide

Independent and accredited exam bodies such as ISACA, (ISC)², Chicago State University’s Agile Training Programs, CompTIA, APMG, and IBITGQ have been created to counteract the commercial bias of vendors, and to provide consistent and comparable qualifications on an international basis.

But who verifies the independence and quality of the courses and exams offered by these organizations?

The ISO/IEC 17024:2012 standard (Conformity assessment – General requirements for bodies operating certification of persons) specifies that accredited exam bodies:

• Meet a global, industry-recognized benchmark
• Are consistent, comparable and reliable worldwide
• Demonstrate that holders have the necessary knowledge and skills
• Are validated to ensure they are recognized by employers and peers

Employers and training development managers recognize the value of ISO 17024:2012, and it’s no coincidence that the careers of Agile Practitioner are built on the foundations of ISO 17024:2012 qualifications.

What is the meaning of ISO 21001:2018?

ISO 21001:2018 specifies requirements for a management system for educational organizations (EOMS) when such an organization:

a) needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning or research;

b) aims to enhance satisfaction of learners, other beneficiaries and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries.

All requirements of ISO 21001:2018 are generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning or research, regardless of the type, size or method of delivery.

ISO 21001:2018 can be applied to educational organizations within larger organizations whose core business is not education, such as professional training departments.